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Does Origin keep crashing on your computer?

It’s a gamer’s nightmare but rest assured that you’re not alone.

If you’re a gamer and you must be familiar with Origin. Powered by Electron Arts, Origin is quite popular in many gaming circles and second only to Steam in its popularity.

In this article, we will cover all fixes for the Origin crash issue. If you’re facing the crash issue in Origin then keep reading to find out how to remove it.

Pre-Requisites

Before moving ahead with other fixes, make sure that you’ve tried all the solutions listed below.

  • Restart your computer
  • Check for Origin application updates
  • Make sure that the issue is not hardware-related

If you tried the above solution and they didn’t work for you, then move right ahead to the fixes in our list.

Fix 1: Clear the Cache Files

The most common reason for the Origin crashing issue is cache. Corrupted or damaged cache files can often lead to a crash. We can clear the cache files to solve this issue.

Important: Be very careful with deleting the cache files. Deleting a wrong cache file can lead to unwanted circumstances.

To delete the Origin cache files:

  1. Exit the Origin app (if currently running).
  2. Press Windows + R keys, type “%ProgramData%” (without quotes) in the dialog box, and hit enter.
  3. In the following ProgramData window, locate the Origin folder by pressing the O key in your keyboard. Double click on the folder to enter.
  4. Delete All files and folders except the LocalContent folder.

    Important: DO NOT Delete the LocalContent folder.

    Note: if the LocalContent folder is missing then it’s probably because you haven’t installed anything on your system so far.

  5. Press Windows + R keys and type “%AppData%” in the dialog box and hit enter.
  6. Delete the Origin folder in the following window.
  7. In the address bar on the center-top of the window, click on AppData.
  8. Double click on the folder labeled Local to open.
  9. Delete the Origin folder in the Local folder.
  10. Restart your computer

You’ve deleted the origin cache in your system, now relaunch the Origin app and see if the problem remains. If it does, then try running ORigin as an administrator.

Fix 2: Run Origin as an Administrator

The origin app may not work properly or crash if it does not have adequate access permissions. To avoid crashing the application, you can try running Origin as an administrator.

To run Origin as an administrator:

  1. Right-click on the Origin shortcut on your desktop and select Run as Administrator in the options menu.
  2. If you don’t have the Origin shortcut on your Desktop screen then press the Windows key to open the Start menu and type Origin
  3. In the results appear, right-click on the Origin entry and select Run as Administrator

If Origin crashes again, then run the Windows compatibility troubleshooter to dig deep into the issue.

Fix 4: Run Windows Program Compatibility Troubleshooter

Origin keeps crashing in your machine if it’s not compatible with your current Windows operating system. To make sure about the compatibility, you can run the Program Compatibility troubleshooter.

Windows program compatibility troubleshooter is a built-in tool that can assess and fix compatibility issues in your system. We can use the program compatibility troubleshooter to check if Origin is compatible with your current Windows OS.

To run Windows program compatibility troubleshooter:

  1. Press Ctrl + Shift + Esc to open the task manager and close all instances of Origin.
  2. In the process tab, locate and end the following three tasks:
    1. Origin
    2. OriginWebHelpServices
    3. OriginClientService
      Note: scroll down to find the second and third processes in the task manager.
  3. Go to the Origin install folder (default path: C:\Program Files(x86)\Origin) and delete the file named “OriginThinSetupInternal”.
  4. In the same folder, right-click on the Origin file and select properties in the options menu.
  5. In the properties window, open the compatibility tab and click on Run compatibility troubleshooter.
  6. In the following window, select the Recommended settings.
  7. Click Test the program to check if the new settings worked.



    1. If Origin is running smoothly now then select next and Yes, save these settings for this program.
    2. If Origin is still crashing, then select No, try using different settings. Follow the on-screen instructions to run the program compatibility troubleshooter further.

  8. If it doesn’t work, then run the program compatibility troubleshooter again and select the Troubleshoot program (second option). This will let you choose compatibility settings based issues that you noticed.

    Adjust the following settings manually and select okay in the end.

    1. Compatibility mode: if Origin is not running in your current Windows operating systems, then select another (previous) version of windows in the dropdown to test-run it.
    2. Disable Full-screen optimizations: some games in Origin are effected or even crash due to the low FPS issue. These programs can crash when players enable full-screen optimizations. Disabling it might help with the Origin crash issue.
    3. Run this program as an Administrator: Origin is one of the applications that require administrative privileges to run properly. If you are not using it as an administrator then run Origin as an administrator and see if your issue is resolved.


    If you’re using Origin on a high-resolution (4K) monitor then try the change high DPI settings option:

    1. In the properties windows -> compatibility tab, click on Change high DPI settings.
    2. In the following window, under High DPI scaling override, check the Override high DPI scaling behavior. Scaling performed by: System (select system in the dropdown menu).
    3. Click okay to save and close the Origin properties window and save the changes.

    If Origin is still crashing after this setting, then it’s time to take out the big guns and check the graphic drivers in your system.

    Fix 5: Update Graphics Driver

    Your computer graphics play an important part in any game. It’s one of the major things that we consider in any gaming PC or laptop.

    Graphics drivers are the life and soul of your graphic card. An outdated corrupted graphics driver can lead Origin to crash.

    Note: trying this option first is recommended if other applications on your PC are also having a black screen, application crash, or other related issues.

    To update the graphics driver on your computer:

    1. Press Windows key + R, type “devmgmt.msc” in the dialog box, and press enter.
    2. The device manager window will open. In which, locate the Display adapters, right-click on the graphics card option you’re using, and select Update driver.
    3. Select Search automatically for updated driver software in the following window.

      1. Windows will automatically search your computer and the internet for the (best) latest driver software for your device.
      2. Install the recommended driver software (if any).

    If you found an update to your driver software then the outdated graphic driver was causing the Origin crash issue. Relaunch Origin to see if the issue remains. If it does, then it’s time to check your graphic drivers.

    Fix 5: Update Windows

    Windows updates (pending) can mess up your overall computing experience. This can also lead to issues with different applications such as Origin crashing. You should make sure that a new Windows update is not creating the issue.

    To check for Windows updates:

    1. Press Windows + I keys to open windows settings and click on Update & Security.
    2. Click on check for updates. Windows will start searching for available updates. If there are any updates, Windows will automatically download and install them.

    If a Windows update was causing Origin to crash, then your issue must be resolved by now. If it’s not then, perform a clean boot on your system.

    Fix 6: Perform a Clean Boot

    If Origin is still crashing in your computer, then a clean boot might help your case.

    Clean boot in windows is a troubleshooting technique that enables you to start Windows with minimal drivers and startup programs. You can manually disable certain applications and services to pinpoint the exact problem.

    Once we find the problematic application, we can simply delete, or uninstall it and get back to gaming!

    To perform a clean boot:

    1. Press Windows + R keys, type “msconfig” in the dialog box and hit enter.
    2. In the following window, navigate to the services tab. Check the Hide all Microsoft service and click on Disable all.
    3. In the startup tab, click on the Open task manager.

      Now we need to disable each startup item in the task manager.

      1. In the task manager startup tab, select each startup item, and click disabled.
      2. Now, go back to the System Configuration window and click ok.
      3. In the popup window, click Restart to restart your PC.

    Once the Windows has been booted, relaunch Origin to check if it’s still crashing. If it doesn’t then open the System Configuration window again (same procedure) and enable services and applications one by one until you find the app that’s creating the issue. After enabling each application, you need to restart the PC to apply the changes.

    Upon finding the problematic software, you can uninstall it to avoid any further hurdles in your fun time.

    Fix 7: Add Origin as an Exception to Third-party Antivirus Softwares

    If you have third-party antivirus software installed on your computer, then it may be a possible reason for the Origin crash.

    Origin consumes a lot of memory and CPU power when you’re playing games. Your antivirus software might regard it as a possible threat and Origin might not run as expected or in your case, crash.

    To fix this, you can add Origin as an exception to your third-party antivirus application.

    As there is more than one antivirus software, we cannot guide you in the due process of adding Origin as an exception. Please consult your antivirus documentation for guidance.

    Fix 8: Reinstall Origin

    One of the solutions above must have fixed the Origin keeps crashing issue in your PC. Although, if it persists, then your Origin files are probably damaged or corrupted. In which case, your last option is to reinstall Origin.

    To reinstall Origin:

    1. You should start by uninstalling Origin. To uninstall Origin, press Windows + R keys, type “appwiz.cpl” in the dialogue box, and hit enter.
    2. In the popup control panel window, press O to navigate to the Origin entry, right-click, and select uninstall in the dropdown.
    3. Restart your system when it’s uninstalled.
    4. Go to the official website of Origin and download the latest version.
    5. Install the application and restart your computer again.

    Conclusion

    One of the methods above must’ve resolved your Origin crash issue. Although, if it persists then check the following conditions:

    • Is your computer hardware sufficient to run the games you’re playing on Origin?
      If not, then you can either play games that your computer can run or upgrade your computer.
    • Did you recently open Origin from a new location? (another state or city perhaps?)
      If so, then there’s a possibility that Origin is taking that relocation as a foul play. In this case, sending an email to the Origin support might help your case.

    Let us know which of the following fixes worked for you in the comments section and if you have any new queries! We’ll get back to you with the solutions ASAP!

Categories: How To